Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@rainajewels.com. Please note that returns will need to be sent to the following address by tracked & insured deliver to : 
Raina Jewels,
382 Kenton Road,
HA3 8DP, London,
United Kingdom

Buyer must pay for fully insured & tracked delivery, seller is not responsible if shipments are lost in transit or damaged & will void refund policy. Buyer has sole responsibility to ensure that returns are delivered to seller securely & within return time frame. 

If your return is accepted, we’ll apply a refund less shipping charges incurred within 2-3 working days on the same card / mode of payment that was used to pay for the order. Please note any items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@rainajewels.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like customised / bespoke orders, orders that have been resized example - rings, chains resized etc. custom products such as special orders or personalized items. Body piercings - like nose studs, nose rings, upper ear lobe earrings / piercings are not refundable. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@rainajewels.com.